Refund & Returns Policy

Last updated: September 9, 2026

Thank you for shopping with Lifvyt.

We want you to feel informed and confident before completing a purchase. This Refund & Returns Policy explains when a refund, replacement, return, exchange, or cancellation may be available for products purchased through lifvyt.com.

Because Lifvyt offers both downloadable digital products and made-to-order physical products, different rules apply to each product type.

Please review this Policy before placing an order.

By completing a purchase through Lifvyt, you acknowledge and agree to this Refund & Returns Policy.

1. Contact Us Before Returning an Item

Please do not mail or return a product without contacting Lifvyt first.

Unauthorized returns may not be accepted or refunded.

To request assistance, contact Lifvyt through our website Contact page and include:

Your full name
The email address used for the order
Your order number
The product involved
A clear explanation of the issue
Photographs or video, when applicable
Your preferred resolution

We may request additional information that is reasonably necessary to review your request.

2. Digital Products and Downloads

Digital products may include:

PDF guides
Workbooks
Worksheets
Planners
Templates
Digital journals
Printable cards
Checklists
Educational resources
Other downloadable materials

Because digital products are delivered electronically and may be accessed, downloaded, saved, or printed immediately, digital-product purchases are generally final and nonrefundable once delivery or access has been provided.

A change of mind, failure to use the product, or misunderstanding of the product’s intended purpose does not ordinarily qualify for a refund.

Please review the product title, description, format, compatibility information, page count, and preview images before purchasing.

3. Digital-Product Problems

Contact Lifvyt within seven days of purchase if:

You received the wrong digital file
The file is corrupted or cannot be opened
The download link does not work
Required pages are missing
You were charged more than once for the same purchase
The delivered product materially differs from its description
A technical problem prevents you from reasonably accessing the product

We will first make a reasonable effort to:

Restore access
Replace the download link
Provide a corrected file
Deliver the correct product
Resolve the technical problem
Reverse a verified duplicate charge

A refund may be approved when the problem cannot be reasonably corrected.

4. Situations That Do Not Normally Qualify for a Digital Refund

A digital-product refund will not ordinarily be provided because:

You changed your mind
You no longer want or need the product
You did not read the product description
You did not download the product
You downloaded the product but did not use it
You expected a physical item when the product was identified as digital
You do not have the software, printer, device, or technical ability needed to use it
You expected a different design, color, layout, or writing style
You purchased a similar product elsewhere
You do not agree with general educational or wellness content
You experienced a result different from what you hoped to achieve
You shared, copied, distributed, or otherwise misused the file
The issue results from modifications made to the original file after delivery

Digital product descriptions are provided to help you determine whether a resource is appropriate before purchasing.

5. Physical Products

Lifvyt may sell physical products such as:

Printed journals
Apparel
Bags
Drinkware
Wall art
Home accessories
Wellness merchandise
Other branded products

Many Lifvyt physical products are made or printed specifically after an order is placed.

Because these products are made to order, Lifvyt does not ordinarily accept standard returns or exchanges for:

Changing your mind
Ordering the wrong size
Selecting the wrong color
Entering an incorrect personalization
Preferring another product
Deciding you no longer want the item
Minor differences between a digital mockup and the finished product

Please review all product details and size information carefully before completing your order.

6. Damaged, Defective, Misprinted, or Incorrect Products

Please contact Lifvyt within 30 calendar days after delivery if your physical product:

Arrived damaged
Contains a manufacturing defect
Was printed incorrectly
Is materially different from the product ordered
Is missing an item
Includes the wrong product
Includes the wrong size or color because of a fulfillment error

Your request should include:

Your order number
A description of the issue
A clear photograph showing the full product
Close-up photographs showing the damage, defect, or error
A photograph of the packaging or shipping label when relevant

When several items are affected, we may request a photograph or video showing all affected items together.

After reviewing the request, Lifvyt may provide an appropriate resolution, including:

A replacement
A corrected reprint
A partial refund
A full refund
Store credit, when accepted by the customer

The appropriate resolution will depend on the circumstances, available evidence, product type, and applicable law.

7. Minor Product Variations

Physical products may have small variations resulting from the manufacturing, printing, embroidery, cutting, sewing, or fulfillment process.

Examples may include:

Slight color differences
Minor print-placement differences
Small variations in texture
Minor sizing variations
Differences caused by screen or monitor settings
Temporary odors or residue associated with certain printing methods
Slight differences between product mockups and finished products

Reasonable variations that do not materially affect the product’s appearance or intended use are not generally considered defects.

8. Size and Color Selection

Customers are responsible for reviewing available:

Size charts
Measurements
Product descriptions
Color options
Care instructions
Fit information

Lifvyt does not ordinarily provide a free replacement, exchange, or refund when the correct product was delivered but the customer selected the wrong size, color, style, or quantity.

If a size chart or product description was materially inaccurate, contact us so we can review the issue.

9. Order Cancellations and Changes

Contact Lifvyt immediately if you need to cancel or change a physical-product order.

Cancellation or modification is not guaranteed.

Made-to-order products may enter production shortly after payment is completed. Once production, printing, personalization, or fulfillment has begun, the order may no longer be changed or canceled.

Changes may include:

Product size
Product color
Quantity
Personalization
Shipping address
Product selection

If an order has not yet entered production, we will make a reasonable effort to assist you.

Digital-product orders generally cannot be canceled after the download or access information has been delivered.

10. Shipping Address Errors

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your:

Recipient name
Street address
Apartment or unit number
City
State or region
Postal code
Country

If you notice an error, contact Lifvyt immediately.

Once an order has entered production or shipment, we may not be able to update the address.

Lifvyt is not responsible for delivery problems caused by:

An incorrect address
An incomplete address
A missing apartment or unit number
A customer’s failure to retrieve a package
An address rejected by the carrier
A package refused by the recipient

If an order must be produced or shipped again because of customer-provided address information, additional production and shipping charges may apply.

11. Lost or Undelivered Packages

First review the tracking information and confirm that the delivery address is correct. Check with household members, around the delivery location, and with the local carrier or post office. Also ask whether the package was held for pickup.

For a United States order that has not arrived, contact Lifvyt as soon as the carrier’s estimated delivery window has passed and no later than 30 calendar days after the estimated delivery date. This timing allows Lifvyt to review the issue with the carrier and third-party production partner.

If the package is confirmed lost and the loss was not caused by an incorrect or incomplete customer-provided address, refusal, failure to claim the package, or another excluded circumstance, Lifvyt may offer a replacement, reprint, refund, or other appropriate resolution.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Confirm that the shipping address was correct
Check all doors, porches, mail areas, and safe locations
Ask household members or neighbors
Contact the shipping carrier
Allow up to two additional business days for a possible delayed delivery scan

Lifvyt is not automatically responsible for theft, loss, or disappearance after a carrier confirms delivery.

However, we will review available tracking information and assist where reasonably possible.

13. Returned-to-Sender Packages

A package may be returned to the sender because of:

An incorrect or incomplete address
Failure to claim the package
Delivery refusal
Carrier restrictions
An unavailable recipient

If a package is returned because of customer-provided information or failure to accept delivery, Lifvyt may offer reshipment at the customer’s expense.

Original production and shipping charges may be nonrefundable.

14. Return Shipping

Because Lifvyt physical products are generally made to order, customers should not return an item unless Lifvyt has provided written authorization and return instructions.

When a return is approved, we will explain:

Where the item should be sent
Whether return shipping is required
Who is responsible for return-shipping costs
The deadline for mailing the product
Whether tracking is required

When a return is approved because Lifvyt or a fulfillment provider made a verified error, Lifvyt will generally cover reasonable return-shipping costs when a physical return is required.

When a discretionary return is accepted for another reason, the customer may be responsible for return-shipping costs.

Original shipping charges are generally nonrefundable unless the order was defective, incorrect, lost, or otherwise eligible under applicable law.

15. Condition of Authorized Returns

When Lifvyt authorizes a physical return, the product must ordinarily be:

Unused
Unworn
Unwashed
Unaltered
Free from odors, stains, hair, or damage
In its original condition
Returned with the original packaging when reasonably possible
Mailed within the deadline provided

A refund may be reduced or denied if the returned product has been used, damaged, altered, or handled beyond what was reasonably necessary to inspect it.

This section does not apply when the item was already defective or damaged upon delivery.

16. Personalized and Custom Products

Personalized, customized, or specially produced products are generally nonreturnable and nonrefundable unless they:

Arrive damaged
Contain a manufacturing defect
Were personalized incorrectly because of a Lifvyt or fulfillment error
Differ materially from the approved order information

Customers are responsible for reviewing spelling, names, dates, colors, sizes, and personalization details before completing an order.

Lifvyt is not responsible for errors contained in information submitted or approved by the customer.

17. Sale, Discounted, and Promotional Products

Unless a product listing states otherwise, sale and discounted products remain subject to this Refund & Returns Policy.

A lower sale price, promotion, or discount code does not remove your right to request assistance for a damaged, defective, incorrect, or undelivered item.

Price adjustments are not guaranteed when an item becomes discounted after a completed purchase.

18. Bundles

When products are sold as a bundle, a refund or replacement may be limited to the affected product unless the entire bundle is defective or unusable.

Digital bundle refunds remain subject to the rules for digital products.

Physical bundle resolutions will depend on which products are affected and the nature of the problem.

19. Gifts

Refunds are generally returned to the original payment method used for the purchase.

When an item was purchased as a gift, the recipient may contact Lifvyt for product assistance. However, financial refunds may need to be issued to the original purchaser.

We may require the order number or purchaser’s email address to locate the order.

20. Refund Review and Approval

Submitting a request does not guarantee approval.

Lifvyt may review:

Order records
Download records
Tracking information
Photographs or videos
Customer communications
Fulfillment-provider records
Payment records
Product descriptions
Applicable legal requirements

We may deny a request when:

The request falls outside the stated reporting period
Required information is not provided
The product was delivered as ordered
Damage occurred after delivery
The customer selected the wrong size, color, or product
The customer provided an incorrect address
The digital product was successfully delivered and does not contain a verified defect
Fraud, policy abuse, unauthorized distribution, or material misrepresentation is suspected

Nothing in this Policy limits a right that cannot legally be waived.

21. Refund Method and Timing

Approved refunds will ordinarily be issued to the original payment method.

We generally initiate an approved refund within five to ten business days after the refund decision.

Your bank, card issuer, payment provider, or financial institution may require additional time to post the refund to your account.

Lifvyt does not control financial-institution processing times.

Shipping fees, currency-conversion fees, banking fees, or other third-party charges may be nonrefundable unless required by law or included in the approved resolution.

22. Duplicate Charges

Contact Lifvyt promptly if you believe you were charged more than once for the same order.

After verifying the transaction, we will refund an accidental duplicate charge to the applicable payment method.

Orders that appear similar but contain separate products, quantities, or authorized transactions may not qualify as duplicate charges.

23. Payment Disputes and Chargebacks

Please contact Lifvyt before filing a payment dispute or chargeback so that we have a reasonable opportunity to investigate and resolve the issue.

Submitting a chargeback does not automatically create refund eligibility.

We may provide the payment processor with relevant records, including:

Order confirmations
Delivery records
Download records
Tracking information
Customer communications
The Refund & Returns Policy accepted at checkout

Fraudulent or abusive chargebacks may result in restricted access to Lifvyt products, accounts, or future purchases.

Nothing in this section prevents you from exercising a lawful payment-dispute right.

24. Mandatory Consumer Rights

This Policy does not exclude, restrict, or replace any refund, cancellation, warranty, or consumer-protection right that cannot legally be waived.

Customers in certain jurisdictions may have additional rights under applicable law.

Where a mandatory legal requirement conflicts with this Policy, the applicable legal requirement will control.

25. Policy Changes

Lifvyt may update this Refund & Returns Policy when our:

Products change
Fulfillment practices change
Website changes
Payment methods change
Business operations develop
Legal obligations change

The revised Policy will be posted on this page with an updated Last updated date.

The Policy in effect at the time of purchase will generally apply to that order, unless applicable law requires otherwise.

26. Contact Lifvyt

For damaged-item reports, digital-access problems, cancellation requests, refund requests, or other order questions, contact Lifvyt through the website Contact page or email info@lifvyt.com.

Include your order number and the email address used during checkout so we can locate your purchase. Please use “Order Assistance” or “Refund Request” as the subject line.

Lifvyt
Business location: Charlotte, North Carolina

We aim to review customer-service requests carefully and provide a fair resolution consistent with this Policy and applicable law.